Booking Proceedures

When clients phone/email looking for diary dates for our delivery team, we have three levels of scheduling, "Available", "Held" and "Confirmed".

We can simply advise 'availability'. 'Availability' means the dates the client is interested are, at that time, clear and currently available. We will not mark these dates as 'held' or 'confirmed' and they will therefore be available to all clients on a first come, first served basis. (This is not a booking.)

We can mark dates, upon request, as 'held' for 7 days (this can be extended upon request by email) awaiting email confirmation when the booking becomes 'confirmed'. If, after 7 days, email confirmation has not been received, then 'held' dates will be released from our schedule and will become available to all clients on a first come, first served basis.

Wherever possible, where a client has asked as to hold a date(s), before we release that 'held' date from our schedule after 7 days, we will try and contact the client to let them know - but this is not always possible.

A 'confirmed' booking or a confirmation of 'held' date(s) must be sent by email and acknowledged by raising the bar LLP.

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Training and Consultancy

On acceptance of a proposal or quotation for work, and to secure training dates offered by raising the bar llp , clients will:

Confirm in writing or email their acceptance, and

For training days:

• Pay 50% of the balance, to be received no later than 10 days prior to the training.
• Pay the remaining balance, to be received no later than 30 days after the training

For consultancy:

Pay the invoice no later than 30 days after its receipt.

On accepting, the client also agrees to be bound to the following cancellation charges:

Cancellation before the event %age fee payable
1 - 7 days 100 %
8 - 29 days 75 %
30 or more days no fee

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Coaching

When a coaching contract has been agreed and begun, clients are expected to attend or call in for the sessions. If a session is missed by the client, it is considered used. Clients should, if they expect to miss a session, call and reschedule giving at least 24 hours notice and the coach will accommodate them.

Coaching invoices are prepared and sent out once the contract begins, and are payable within 30 days of receipt.

If raising the bar llp terminates the contract for whatever reason, the client will be entitled to a refund for the work not undertaken.

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Copyright and Confidentiality

Both parties will respect the copyright and confidentiality of all company materials. The client undertakes not to reproduce or use any copyright material owned by raising the bar llp.

Where specific training is commissioned by a client for their internal use and the client pays for design and development, they shall own the specific design and material, and be able to use  to use the content  for their own internal training purposes. The intellectual property rights remain those of raising the bar llp.

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Travel

Where the partners or associates are required to travel:

• Rail travel will be first class
• Air travel will be business class with British Airways on all routes served by that carrier, and where BA does not operate, business class on other carriers.
• Hotel accommodation will conform to clients travel policy
• Mileage will be charged at 60p per mile

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Fees

Fees shall be agreed in advance with the client and will be either an hourly rate for coaching, or half- and whole-day rates for consulting, training delivery and team coaching. Flat fee engagements can be agreed for design and development.

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